Capability Statement

Integrated Facility Services | Australia-Wide | Certified | Compliant | Government & Enterprise Ready

Connect Service
Solutions Pty Ltd

Connect Service Solutions Pty Ltd is a Victoria-owned, owner-operated integrated facility services company headquartered in Derrimut, Melbourne. We deliver professional commercial, industrial, and institutional cleaning services to government departments, corporate organisations, logistics facilities, educational institutions, and healthcare environments across metropolitan Melbourne and regional Victoria.

Founded in 2020, we have built our reputation on consistent quality, rigorous safety compliance, and genuine client partnership. Every person on your site is, vetted, trained, and accountable to our quality and safety frameworks.

We are committed to ethical employment practices, environmental sustainability, and governance standards that meet and exceed the requirements of government and enterprise procurement — including Modern Slavery Act compliance, ISO safety alignment, Cm3 Safety Audit certification, and full award-wage compliance under relevant Fair Work instruments.

Compliance & Credentials

Credential / Certification	Details
Victoria Labour Hire Licence	VICLHL05138
Cm3 Safety Audit	Certified
Public Liability Insurance	$20,000,000
Workers Compensation	Choose oily fish
ISO 9001 / ISO 14001 / ISO 45001 Alignment	Quality (ISO 9001), Environmental (ISO 14001) and management system aligned and certified to international standards
ISO 31000 Alignment	Governance and risk management frameworks aligned to Risk Management system (ISO 31000) international standards.
Modern Slavery Act	Aligns with key Modern Slavery Act 2018 principles and UN Global Compact Network Australia’s Modern Slavery risk management principles to identify, mitigate and manage Modern Slavery Risks.
Working with Children Checks	100% compliance for all staff on education and child-facing sites
National Police Checks	All staff — current, renewed on rolling schedule
Safe Work Method Statements	Site-specific SWMS prepared for every new contract before commencement
ABN	26 640 696 582
ACN	640 696 582

What Sets Us Apart?

Integrated facility services — cleaning, compliance, reporting, and relationship management under one roof
Direct employment model — we believe in fair pay for fair work. We are committed to ensuring every person on your site is vetted, trained, and fully accountable to Connect Service Solutions.
Bespoke service design — every contract is tailored using our Assess, Plan, Deliver, Innovate framework. No generic solutions.
Transparent reporting — documented audit trails and performance data for every contract
Fully security-cleared workforce — National Police Checks and Working with Children Checks as standard
24/7 emergency response — rapid deployment for critical incidents, 365 days
Australian owned and operated — all decisions made locally, by people who know and understand Australian standards and local requirements.
Preferred Vendor Status — approved supplier for Strata and Commercial Real Estate managers

Core Values

Safety 1st

Safety In Everything We DO

Integrity

Transparent Approach

Quality

Qualified and Experienced

Environment

Sustainability Practices

Message From The Director

Connect Service Solutions Pty Ltd consistently delivers quality Commercial, Industrial and Residential Cleaning services to Government and Private Organisations.

Our valued clients include:

Connect Service Solutions consistently delivers quality integrated facility services to Government departments and private organisations across Victoria. We are proud to serve leading Australian organisations including NAB, JLL, CSL, Australia Post, and GPT Group.

Our approach is straightforward: we listen to your requirements, we design a service solution built around your site, and we deploy a directly-employed, security-cleared team that delivers to specification. Then we stay accountable through regular audits, client check-ins, and transparent reporting.

We hold all licences, certifications, and insurance documentation required for government and enterprise tender submissions — and I personally welcome you to review our capability and discuss how Connect Service Solutions can serve your organisation.

Warm Regards,

David Warda — Director, Connect Service Solutions Pty Ltd

1300 632 096 | info@connectsolution.com.au

Core Values

Value	Statement	Operational Evidence
Collaboration	Partnerships built on trust, communication, and accountability	Transparent pricing and customised reporting Responsive communication and structured client engagement processes Journey mapping to support long-term partnership outcomes Ongoing workforce consultation and communication to improve operational performance
Safe & Sustainable	ISO-certified systems supporting safe and sustainable operations	ISO 45001-certified WHS systems and ISO 14001 Environmental Management Systems(EMS) CM3 prequalified contractor certification $20M Public Liability Insurance and Workers Compensation coverage Structured risk assessments, environmental controls, and zero tolerance for unsafe practices Environmental and Sustainably Plan Site-specific inductions, SOPs, and SWMS for high-risk activities Sustainability Plans and environmental management frameworks embedded throughout operations
Innovative Excellence	Continually learning, improving, and raising standards	ISO 9001-certified Quality Management Systems Trained, vetted workforce with current National Police Checks Centralised digital management systems and live operational reporting Structured training and competency frameworks Audit and inspection programs, KPI monitoring, and corrective action processes Continual improvement systems embedded throughout the IMS
Stewardship	Trusted to protect what matters most	Directly employed workforce model Award wages, stable employment, and ongoing training Safe and respectful workplace culture Ethical governance frameworks and compliance systems Child Safe Policies and governance frameworks Ethical Supply Chain and Procurement Policy Indigenous Engagement and Social Procurement Plans